Krista - Charlie wrote on 10-15-2014

Bad Service, Disappointed

My parents took my ferret Charlie to this vet (I couldn't as I live in Scotland while my ferrets live with my parents in Devon) as he wasn't eating much anymore, hardly moved and was vomiting sometimes. The vet offered to do an x-ray as he found a lump or something like it..It was a very expensive x-ray to which I agreed to be done as I cared only for my ferret to get better. After x-ray they said they could not find what was wrong with the ferret so said there is no need for surgery to be done! They gave my parents some medication which should be given to my ferret for a week. Next appointment was scheduled for Wed a week later. Over weekend my ferret got even worse as he was not eating at all and was vomiting, on Mon he was not even drinking anymore, so my parents got to the vet as soon as they could as it was an emergency and we knew he might and won't survive till Wed when the next appointment was booked. Lady at the reception said it is not possible to do it that day as it is too busy etc and said to come next day! Which was outrageous as the time was so important! Charlie was running out of time - next day (Tue) a few hours before the appointment he died!! I am so disappointed with this vet as they took loads of money from us and did not actually help a bit! They made my ferret to suffer for another horrible week and my parents to watch all that! I hope Chris (the vet) and any other of you in the clinic won't ever get to this situation and I hope if you read this - you will think about how you made us feel! And no need for you to say sorry as the lady in the reception did over the phone when I called to cancel the appointment as that would never change my opinion about this clinic and you all - you can stick your apology ... where the sun does not shine! I am not quite sure how you prioritise your clients and how you deal with emergency situations! Same as the day when the x-ray took place, I first was told it will be done by lunch time, which of course did not happen, then it was said to be done by half 2 or 3, which also did not happen.. This is the worst vet I have ever have had to deal with, NEVER AGAIN!